DGAP-News: Heidelberg and USU successfully implement "Big Data for Smart Service" development project

2016. október 17., hétfő, 10:04

DGAP-News: USU Software AG / Key word(s): Miscellaneous/Alliance
Heidelberg and USU successfully implement "Big Data for Smart Service"
development project

17.10.2016 / 10:04
The issuer is solely responsible for the content of this announcement.


- Big data analytics provide the basis for data-based services aimed at
increasing the productivity of print shops

- Partnership with USU Software AG successfully drives the digitilization
of the printing industry

Heidelberg / Möglingen, October 13, 2016.
Heidelberger Druckmaschinen AG (Heidelberg) is expanding its service
portfolio in cooperation with USU Software AG (USU) to respond to customer
requirements with additional data-based services. The big data platform
developed together with USU provides the basis for a range of innovative,
data-based services that Heidelberg will be offering in the future via the
"Heidelberg Assistant" customer portal presented at drupa 2016. The portal
recently won a "Digital Leader Award 2016", and underlines the importance
of a high-performance, scalable big data analytics platform in combination
with a modern customer interface.

With this in mind, the two companies have agreed to extend their successful
and comprehensive partnership in the field of data analysis using the
jointly developed big data analytics platform.

"The main way we are addressing the change in the business models of print
shops in the digital age is by working with our technology partner USU to
increase machine availability for our customers." says Harald Weimer,
Member of the Management Board Heidelberg Sales and Services. "It won"t be
enough in the future to just offer good service. Instead what we need to be
doing is looking ahead to prevent machine-related interruptions of
production and optimally planning maintenance. How can we do this? By
evaluating daily information supplied by the status data of the machines in
question. In doing so we transform big data into valuable smart data that
we can then use to develop smart services and increase our customers"

Predictive Monitoring and Performance Plus are two Heidelberg services that
use this technology and have already been successfully launched in key
markets. Heidelberg is pioneer in the field of innovative services. It uses
state-of-the-art, scalable technological and analysis capabilities to both
improve existing service processes and develop new service packages.
Predictive Monitoring involves evaluating the machine data in order to
identify emerging faults early on and avoid them through planned service
measures before they result in unplanned machine failures. The goal is to
achieve maximum machine availability through intelligent, proactive action.
With Performance Plus, Heidelberg offers a consulting service aimed at
improving the entire production environment by working together and sharing
the successes achieved. In order to improve the efficiency of a production
system comprising people, press, and process, losses in the form of time,
speed, and quality must be identified and eliminated. This is done by
analyzing and constantly monitoring both technical and process data using
big data analytics. When complemented by on-site analyses and lean
management methods, significant and sustainable improvements in
productivity can be achieved. "In many projects we have already been able
to improve output by up to 40 per cent, and in this way achieve six-digit
cost savings for the customer over the project lifetime," says Harald

However, big data analytics would not be possible without the ever
increasing number of machines being connected via Remote Services. Most
Heidelberg printing machines today are connected on installation. There are
now 10,000 machines and 15,000 Prinect software modules regularly supplying
machine and process data to the cloud.

USU Industrial Smart Services
Heidelberg is currently using the USU Industrial Smart Services cloud. This
big data platform was developed by USU on the basis of open source
components, a powerful complex event processing (CEP) engine in combination
with a rule editor and machine learning components. Heidelberg uses this
technology stack to develop and operate its Smart Services.

As well as processing historical data in order to identify unfamiliar
failure patterns, new data can be instantly integrated into the active
process and therefore very quickly processed in order to pass on decisions
to subsequent processes. Analytical methods tailored specifically to
machine and plant engineering are available, for example to carry out
correlation analyses, cluster analyses, detection of trend changes,
prediction, and anomaly detection. This offers Heidelberg highest
flexibility for future product and services development to further drive
the digital transformation and offer customers a concrete competitive edge
with new data-based services.

"The "Big Data for Smart Service" project by Heidelberg and USU is based on
a successful partnership. The combination of both partners" professional
and technical competence enabled a very fast rollout of the new data-based
services like Predictive Monitoring on the basis of our big data analytics
platform. These will be a key component of the Heidelberg Assistant. We are
very pleased with this success, which was confirmed by the Digital Leader
Award 2016. Further intensification of the cooperation will provide the
basis for further expansion of the service business models at Heidelberg,"
says Henrik Oppermann, Business Unit Manager at USU Software AG.

Image material can be found in the Heidelberger Druckmaschinen AG press
portal at www.heidelberg.com.
USU Software AG

The USU Group is Europe"s largest provider of IT and knowledge management
software. Market leaders from every sector of the international economy
create transparency with USU applications, while also increasing
flexibility, decreasing risks and cutting costs. In addition to USU AG
(founded in 1977), the subsidiaries Aspera GmbH, BIG Social Media GmbH,
LeuTek GmbH, OMEGA Software GmbH and USU Consulting GmbH belong to USU
Software AG (ISIN DE 000A0BVU28), which is also the parent company of the
USU Group and listed in the Prime Segment of the German Stock Exchange
(DAX) in Frankfurt.

USU"s Business Service Management division supports companies with an
extensive, ITIL(R)-compliant portfolio for strategic and operational
business service management (BSM) and IT service management (ITSM). With
it, our customers can obtain an overview of their IT processes and IT
infrastructure, allowing them to transparently plan, allocate and actively
manage their IT services. The USU Group"s products in this sector are
complemented and enhanced by further topics such as software license
management, systems management and strategy consulting on all aspects of IT
service management.

With the aid of consulting services and software solutions from the USU
Knowledge Solutions division, customers can activate and leverage all the
knowledge resources within their organizations. The focus is on intelligent
knowledge bases for a wide range of different service areas. As a result,
for example, call and IT service centers efficiently provide accurate,
individualized answers to over 30 million inquiries per year. Dialog is
supported over all communication channels, including social media.

At the USU Business Solutions division, USU experts combine user-requested
features, sector-specific knowledge and technological expertise to create
individual, customized solutions. Our core competencies also include
process and system integration based on service-oriented architectures
(SOA) as well as deployment of knowledge and employee portals, from initial
planning to operation.

For further information, please go to: www.usu-software.de

Heidelberger Druckmaschinen AG

Heidelberger Druckmaschinen Aktiengesellschaft (Heidelberg) has been a
major provider and reliable partner to the global printing industry for
many years. We offer our customers all the components tailored to their
requirements for successful business operations; we are advancing the
digitalization of the industry, providing integrated and reliable
production processes, financially optimal investments and smooth access to
all necessary materials.
We have geared our portfolio towards the growth segments of our industry.
It is based on equipment, service and consumables. Services and consumables
together account for around half of total Group sales. Within our portfolio
we are continuing to expand the growth segments of packaging, digital and
services through partnerships as well. On the one hand, the priority is to
integrate and automate customers" entire value chains and thereby to
enhance the competitiveness of print shops. Also, system operations will be
both increasingly smart and autonomous in the future with the right
services. On the other hand, new digital printing offerings target
customers" expanded business models.

In total around 11,500 people worldwide work for Heidelberg, around a third
of them in our global sales and service network. With our own sales and
service branches and via partners, we supply our customers all over the
world with products, services and consumables, generating consolidated
sales of around EUR 2.5 billion in the 2015 / 2016 reporting year.


USU Software AG
Corporate Communications
Dr. Thomas Gerick
Tel.: +49 (0) 71 41 - 48 67 440
Fax: +49 (0) 71 41 - 48 67 300
E-Mail: t.gerick@usu-software.de

Heidelberger Druckmaschinen AG
Global Marketing & Communications
Dirk Henrich
Tel. +49 6222 82 2200
Fax:+49 6222 82 992200
E-Mail: dirk.henrich@heidelberg.com


17.10.2016 Dissemination of a Corporate News, transmitted by DGAP - a
service of EQS Group AG.
The issuer is solely responsible for the content of this announcement.

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Language: English
Company: USU Software AG
71696 Möglingen
Phone: +49 (0)7141 4867-0
Fax: +49 (0)7141 4867-200
E-mail: info@usu-software.de
Internet: www.usu-software.de
Listed: Regulated Market in Frankfurt (Prime Standard); Regulated
Unofficial Market in Berlin, Dusseldorf, Hamburg, Munich,
Stuttgart, Tradegate Exchange

End of News DGAP News Service

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